Welcomed guests, managed reservations, handled enquiries and provided professional customer service.
Nothando Ndlovu
Hospitality Management
Tour Management
Human Resources
Front Office
Nothando Ndlovu
Hospitality Management
Tour Management
Human Resources
Front Office
Resume
Experience
2013
Front Office & Guest Relations
Victoria Falls Hospitality
2017
Human Resources
Hospitality & Tourism Industry
Supported staff administration, recruitment, employee coordination and workplace communication.
2021
Tour Management
Victoria Falls Tourism
Coordinated tours, transfers, itineraries and guest activities while ensuring smooth travel experiences.
2025
Lodge Management
Victoria Falls, Zimbabwe
Coordinated daily lodge operations, supervised teams, assisted guests and maintained service standards.
Education
2005 - 2008
Bachelor of Commerce in Human Resources Management
University of Zimbabwe
Developed knowledge in human resource management, organisational behaviour, employee relations and workplace administration.
2008 - 2011
Bachelor of Commerce in Tourism & Hospitality Management
University of Cape Town
Focused on tourism operations, hospitality management and customer service.
2011 - 2013
Business Management & Leadership Programme
University of London — United Kingdom
Skills
Overall
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Hospitality & Guest Services
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Tour & Travel Management
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Human Resources
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Management & Operations
Languages
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English
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Spanish
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Italian
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French
Checklist
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Customer Service90%
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Team Collaboration75%
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Adaptability85%
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Communication95%
Knowledge
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Guest Relations
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Front Office Operations
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Lodge Management
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Tour Coordination
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Human Resources
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Team Leadership
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Problem-Solving
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Communication